CCTV Control Rooms that directly or inadvertently monitor public spaces should be managed and operated in accordance with BS 7958. This British Standard states the requirements for a management system that covers everything from the physical layout of the control room, control room operation, personnel training and HR matters, evidence gathering, data protection, information security and business continuity.

Systems covering public areas can be found in town centres, shopping precincts, public buildings (such as museums, sports centres and civic centres), airports, train and bus stations, public transport vehicles (buses and taxis), traffic management systems, camping grounds, car parks and a host of other areas. These systems need to be managed and operated correctly. Development and operation of a management system based on BS 7958:2005 gives you confidence of compliance with all applicable regulations and anticipation of and preparation for all foreseeable eventualities.

EQM personnel have been working with control rooms and control room standards of all shapes and sizes since 1991. These cover manned guarding control rooms to BS 7499, Alarm Receiving Centres to BS 5979, TSA Control Rooms to TSA Codes of Practice and CCTV control rooms to BS 7958.

We are adept at assessing the compliance of your control room and, where there are deficiencies, developing systems to meet the requirements of the relevant standard. Because we develop a management system to meet those requirements, the compliance is locked in to your staff's day-to-day activities. A light guiding hand is all that is needed to maintain compliance, to achieve continual improvement and to implement changes brought about by changing regulations and legal requirements.

The resultant management system is guaranteed to pass assessment by a third party certification body against the relevant standard, leading to certification. This would be a public acknowledgement of your professionalism in the area of CCTV monitoring and management and operation of your CCTV control room. Even without formal certification by a third party certification body, your organization should reap real benefits from compliance. These will include:

increased staff retention and the associated decrease in training costs
increased customer retention
decreased customer dissatisfaction i.e. complaints
increased profitability by reducing errors
demonstrable compliance reducing potential claims under data protection regulations
information security and business continuity are integral within the system