Many clients have minor problems (challenges as we like to call them) that are caused by information being moved or deleted on their computers. Over the years this has been a negative because clients perceive that it is a failing of EQM Ltd if the information provided by EQM Ltd is not where it is supposed to be or if the software provided no longer works as it should.

We have looked at many solutions for this challenge and believe that the latest generation of "invite only" support software is exactly what is needed. After much searching and trialing, (we even started down the road of developing our own software for the job) we eventually found "Team Viewer". The main benefits of Team Viewer include:

It is free
It is easy to download and instal
It is available internationally i.e. in many different languages
It has excellent back up and support
It has very high security features
The end user must "request" a support session, thereby inviting only trusted organizations through their firewalls
It can later be upgraded (at a cost) for your own use

To download and instal "Team Viewer" follow this link or click on the "Download Team Viewer" link at the bottom of the left hand menu.

To start a support session, call EQM Ltd on 023 8044 0866 requesting an online support session. If the correct personnel are available the support session can be started there and then. If not, the details of your request will be taken and an appointment will be set up for the correct person to call you back.